Nitro Media Return & Refund Policy

We want you to be happy with your Nitro Media gear. Please review our return and refund policy before placing your order.

Returns & Exchanges

Because many Nitro Media products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change-of-mind purchases.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos showing the item and the problem

Once we review your request, eligible items may be replaced or refunded at no additional cost to you.

Lost or Missing Orders

If your tracking information shows your order was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier first.

If your package appears to have been lost in transit, contact us and we’ll help determine the next steps.

Nitro Media is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once it has been submitted.

If you notice an error with your order, contact us as soon as possible and we’ll do our best to help.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error on our part or a defective or damaged product.

Final Sale Items

Gift cards, clearance items marked as final sale, and customized or personalized products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Contact Us

If you have an issue with your Nitro Media order, please contact us through the contact information provided on our website.

Please include your order number whenever possible so we can assist you as quickly as possible.

Last updated: September 3, 2026